Your privacy and trust are important to us and this Privacy policy provides important information about how Caroline Dickinson use and protect any information you give when using www.carolinedickinson.co.uk.
This policy is effective from 23rd June 2020.

Who we are

Caroline Dickinson has been a registered business since 2016, working out of 35 Deansway, London, N2 0NF.

General

This Privacy Policy, together with our Terms and Conditions, describes how we will collect, store and use personal information through our Website. This statement applies to any of our websites, applications, products, software, or services that links to it. By using this website, you agree to the use and collection of data in accordance to this policy.

You may opt-out at any time by clicking the ‘opt-out’ link we put at the bottom of any newsletter we have sent to you or by using the contact form listed at the bottom of this page.

If you are under 18, Caroline Dickinson requires that a parent or guardian consent to our Privacy Policy and Terms and Conditions before you subscribe or place an order on our website.

Security

Caroline Dickinson will ensure that all information is protected. Any data provided including debit/credit cards or other payment information is maintained on secure servers and protected by industry standard SSL encryption.

By purchasing via www.carolinedickinson.co.uk you will be asked to provide certain information about yourself and financial details needed to process the order. You will then be notified of its acceptance or of an issue. Your financial information is securely transferred to an accredited third-party vendor for processing through a secure banking facility. We do not retain card details or other financial identification. When you place an order or access your account information, we use SSL encryption, to make sure your information is secure whenever you place an order with us.

Our store and online e-commerce platform that allows us to sell our products is hosted by Squarespace. Your data is stored through Squarespace’s data storage, on a secure server behind a firewall.

Privacy Promise

When you provide us with information through our website (www.carolinedickinson.co.uk) we are committed to ensuring the privacy of our sites visitors and customers, conforming to General Data Protect Regulations. Any information we collect about you is held with the utmost security. This information we collect from you is used to process your orders and offer you the best customer service.

The Types of personal information we collect:

When you buy or subscribe through our Site, we collect the necessary personal information to process the transaction:

-information you submit online via our site;

-correspondence you send us;

-details of your Site visits (may include, but not limited to, traffic data);

- register for an event or service offered by Caroline Dickinson (may include, but not limited to, subscribing to our newsletter);

We take the security and confidentiality of our customers’ data very seriously and we will protect your information in accordance with our normal procedures and legal requirements.

Cookies

We use cookies to provide you with a better browsing experience for our site visitors and customers. Websites use cookies to store information about your computer use. You can set your browser to accept all cookies, reject all cookies or notify you when a cookie is set. Cookies do not hold personal information about you, your payment details or your address.

Marketing

The information captured by cookies and the personal information that you provide may be used for Caroline Dickinson marketing purposes. We may send you emails on our products and services that we feel might be of interest to you, enhancing your customer experience, or to discuss account details, or for our market research purposes and retargeting.

Use of personal information we collect:

We use your information in the following ways:

- To ensure the websites content is presented as effectively as possible for you;

- So that we can provide you with the best service;

- to notify you of changes to our services;

We collect non-personal aggregated statistics data about Visitors to the Site and sales traffic patterns. Please note, this information does not identify users in a personal capacity, and we do not use this information to build individual user profiles. It contains generalised information about the users of the site. We keep this information for as long as it is necessary.

Personal information that is collected about you on the Site does not get sent to any social media sites that you link to your account, nor do we share that information with such sites. No personal information about you from those sites will be collected by us.

If you are an existing customer, we may contact you by email, telephone, or post with information on our products, events, launches and services similar to those we have previously provided to you, unless indicted by you, that you do not want to hear from us.

Sharing with trusted email and payment services

We may share your personal information with affiliated companies which we have partnered with to allow you to integrate their services into our own, and with trusted email and payment service providers as necessary for them to perform services on our behalf, such as:

-Processing credit card payments

-Advertisements

-Conducting contests or surveys

-Conducting analysis of our services and customer demographics

-Communicating with you, such as by way of email, or survey delivery

-Customer relationship management.

Your personal data is shared as necessary for a third party to provide the services as requested/needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

If you are located outside of the United Kingdom and choose to provide information to us, please note that we transfer the information, including personal information, to the United Kingdom and process it here.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.

Changes to this policy

We reserve the right to modify our Privacy Policy at any time. It is up to the user to ensure they are up to date with our latest version. However, we will send you updates of any changes where we are legally required to do so.